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HIT Training apprentice becomes first to achieve new Hospitality Supervisor Apprenticeship

Posted on 4 September, 2018

An apprentice supported by HIT Training has become the first in the country to complete the new Hospitality Supervisor Apprenticeship and has passed with flying colours, achieving a Distinction.

Caitlin Wooldridge, a trainee bar manager at Stanton Lakes near Leicester, completed the Level 3 standard, specialising in food and beverage. Through the programme, she has gained the skills required to independently supervise hospitality services, run shifts and motivate a team, providing vital support to management. Having experienced a variety of areas of business operations as part of her apprenticeship, Caitlin is now considering broadening her hospitality horizons to learn more about events planning and management at Stanton Lakes.

Jill Whittaker, Managing Director at HIT Training, said:We are so pleased for Caitlin. The new apprenticeship standards are very much designed to encourage apprentices to take a more forward-thinking, business-like and creative approach to learning which will ultimately not only support them into a long and fruitful career but also support the business needs of their employer. It’s wonderful to see Caitlin’s hard work recognised with a Distinction and to hear that her apprenticeship is opening doors for her into other areas of the business – it is exactly what apprenticeships are all about.”

Helen Lambert, Caitlin’s Line Manager at Stanton Lakes, said: “Caitlin has worked for us since she was 16 years old, starting out as a kitchen porter before beginning to work her way up through the ranks towards the role of bar manager. It has been amazing to watch her confidence grow as her career has progressed and to now see her training more junior staff. With the help of HIT Training’s tailored support, this apprenticeship has given Caitlin the perfect foundation to build her skills through on-the-job training and I feel so proud that she is the first person in the country to complete the apprenticeship and receive a distinction.”

Caitlin Wooldridge added: “I’m so glad I chose to go down the apprenticeship route. I did initially apply to go to university, but after working throughout the summer I realised that doing a course alongside my job would be a better choice for me. It’s vocational so it helps to practice your skill as well as adding value to your education at the same time. Doing this apprenticeship with HIT Training has really opened my eyes to the possibilities a career in hospitality offers and I’d like to look at taking on a more managerial role in the future.” 

HIT Training was the first national hospitality training provider to deliver the new apprenticeship standards, which are part of the Government-led overhaul to the apprenticeship system. The standards are designed to raise the bar and ensure training is in line with the requirements of the fast-paced hospitality industry and individual job roles.

Unlike the old apprenticeship frameworks, the new standards focus on one end-point assessment, which was carried out by Training Qualifications UK (TQUK) for Caitlin. The new process is designed to be even more rigorous, with the final assessment being tailored to each individual apprenticeship. Across all standards, this includes a two-hour observation, multiple choice exam and interview to discuss the apprentices’ learning journey and past experiences. 

Click here for more information on the Hospitality Supervisor Apprenticeship


McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

We chose HIT as our training provider not only because of their specialist knowledge of the hospitality industry, but also because of their genuine passion for our brand and their understanding of our company culture. We believe that they can deliver our training to a very high standard whilst passing on our company ethos and values. Their attention to detail is second to none.

Charlotte Thoms, Talent Manager, Jamie Oliver Restaurant Group

There is a shortage of skilled chefs within in our industry at present and any organisation that truly believes in the value of training and development of bright future stars will enable themselves to be in a strong position for the years ahead. Investing in smart training and development is at the heart of what we do within WSH, so it has been refreshing to work alongside HIT within our Baxterstorey Chef Academy. 

Rik Razza - Head of Chef Development, BaxterStorey


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