Customer Service

Apprentice Customer Service Advisor

Speedy Freight

Surrey

About the vacancy

While working for Speedy Freight, you will be working as an apprentice customer service advisor and completing your Level 2 Customer Service Apprenticeship qualification. Your day to day duties may include, but are not limited to; <ul><li>Managing depot messages</li><li>General administrative duties. </li><li>Will involve some traffic planning. </li><li>Ensuring customers are informed of late or delayed deliveries using the relevant contact method (automated electronic, email and telephone)</li><li>Experience of busy office environment essential.</li><li>Good attention to detail.</li><li>Experience in effectively communicating internally and externally</li><li>Organisational skills</li><li>Excellent telephone manner and customer service skills adaptable and flexible in approach to work</li><li>Proficiency in Word and Excel</li></ul>

Salary (p/w)£210.00

Start date29/01/2021

Closes in 3 days

Apply

Reference: 115302

Qualifications required:

There are no industry specific qualifications required prior to starting the apprenticeship.

Personal qualities:

<ul><li>Punctuality, </li><li>Reliability. </li></ul>

Things to consider:

Skills required:

<ul><li>Good attention to detail, </li><li>Effective and clear communication skills, </li><li>Good telephone manner (polite), </li><li>Strong organisational skills. </li></ul>

Future prospects:

Upon successful completion of the apprenticeship programme there may be the opportunity for full time employment as a Customer Service Advisor or Traffic Planner.