All levels of staff and experience within an organisation.
This versatile, practically-focused customer service training is designed around what success would look like after the training. It looks at what staff are doing now that they will not be doing as a result of the training intervention and, conversely, reviews what staff are not currently doing that will change following the training. It works best if there is commitment from the organisation’s strategic and operational decision makers. This course will be tailored around your specific customer service requirements.
- Internal and external customers
- Communication skills
- How to see your organisation as a customer does
- Making an unforgettable experience
- Turning complaints into customer loyalty
- Customer surveys that work
- 1 day
Number of Delegates:
- Min/max: 5-15