All levels of staff and experience within an organisation.
This versatile, practically-focused training course is designed to instil best practice customer service skills into your members of staff. It examines current behaviours and provides expert feedback and direction, as required, to improve your staff’s ability to identify, meet and even exceed the needs and wants of your customers. The course also teaches your staff how to deal with complaints and other potentially difficult situations in a polite, progressive manner that will maximise the customer’s experience and encourage their ongoing loyalty. It is most effective when supported by the commitment of the organisation’s strategic and operational decision makers, so we can tailor the course to your specific customer service requirements.
- Internal and external customers
- Communication skills
- How to see your organisation as a customer does
- Making an unforgettable experience
- Turning complaints into customer loyalty
- Customer surveys that work
- 1 day
Number of Delegates:
- Min/max: 5-15