The hospitality world has never been as competitive as it is today. Consumers have unrivalled choices in their culinary tastes, location, ambience, price point and much more. But if there’s one element of the hospitality mix in which you must shine, it’s customer service. This practical workshop will develop and polish the skills of your staff and ensure they are delivering the very best service to your guests.
We’ll look at:
- The importance of customer service
- The need for effective communication
- Presenting a positive professional image
- Handling queries and complaints.