This course is suitable for all customer facing employees.
This course focuses on the adaptations we need to make to our traditional customer service delivery in light of the COVID-19 outbreak. This two-hour online course provides delegates with the knowledge to confidently develop a new mindset towards customer service. They’ll also gain the ability to effectively plan how to deliver excellent customer service in the world of now. Attendees will learn to instil confidence in customers attending establishments by understanding and communicating the measures in place to keep themselves and others safe.
- Trust and rapport
- Emotional intelligence
- Information and technology
- This online course will be delivered by expert tutors over 2 hours using a virtual classroom environment.
Number of Delegates:
- Up to 50.