About this course:
This live online learning focuses on the adaptations which need to be made to traditional customer service delivery in light of the COVID-19 outbreak.
Suitable for customer facing employees of all levels and delivered by expert HIT Training tutors, this intensive two hour course will give delegates the knowledge to effectively plan how to deliver excellent customer service in the challenging ‘world of now’. Attendees will consider how needs, wants and expectations have changed since COVID-19. They’ll also improve their understanding of how to use emotional intelligence to defuse conflict and build their confidence in handling conflict.
We’ll look at trust and rapport, communication, emotional intelligence and conflict resolution.
- Trust and rapport
- Emotional intelligence
- Conflict resolution
- This online course will be delivered by expert tutors over two hours using a virtual classroom environment.
Number of Delegates:
- Up to 50.