This qualification is the hospitality industry’s professional qualification for all staff who deal with customers or clients.
Customers are people that we value in the hospitality industry. So why not reward your customers by ensuring you have a recognised professional customer service qualification.
With its flexible choice of units, this Customer Service qualification ensures staff will understand the importance of a professional customer service approach and will take on more responsibility for the service they provide.
You will have staff that are able to rise to the challenge of change and have the confidence to think for themselves and come up with new ideas.
This qualification is suitable for those already in employment, as well as those wishing to enter the hospitality industry.
Progression:
Learners can progress on to the Level 3 Diploma in Customer Service.
Job Roles Include:
- Shift Leader
- Supervisor
- Head of Department
- Sales Executive
Duration:
The duration will be discussed upon application.
Entry Requirements:
Learners must be aged 16 or above.
Ways to Pay:
- Pay in full: £1,987.
- The 19-23 Entitlement Fund: This qualification is 100% funded for those eligible through this fund – speak to an advisor or visit: hittraining.co.uk/19-23-entitlement-funding.
