This qualification is for any member of staff responsible for supervising customer service in their organisation and contributing to the development and implementation of the customer service policy.
It is suitable for those already in employment, as well as those wishing to enter the hospitality, leisure or retail sectors.
Also, it is suitable for anyone involved in dealing with customers or clients in any hospitality, catering, residential or leisure outlet who is in a supervisory role or has authority to take decisions relating to customer service.
Progression:
Learners can progress on to higher level management qualifications.
Job Roles Include:
- Head of Department
- Assistant Manager
- Sales Manager
Duration:
The duration will be discussed upon application.
Entry Requirements:
Learners must be aged 16 or above.
Ways to Pay:
- Pay in full: £2,573.
- The Advanced Learner Loan is applicable to this qualification – speak to an advisor or visit: hittraining.co.uk/the-advanced-learner-loan (no repayments until your salary reaches £25,000).
