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Posted on 25 September, 2019

The brightest and best employers in the hospitality industry joined together this week to celebrate outstanding achievements in recruitment, retention and development, which saw The Dorchester, Five Guys and Marston’s among those recognised for their successes.

The 2019 Caterer.com People Awards were attended by over 500 of the industry’s top professionals at the Park Plaza, Westminster Bridge, whilst the winners were unveiled by comedian Rob Beckett.

The past twelve months have proved challenging for the hospitality sector and the awards reinforced the positive message that employers within it continue to ensure they offer some of the most rewarding careers available.

Every business recognised by the 2019 Caterer.com People Awards has acknowledged the need to change perceptions around jobs in hospitality, to stop talent passing it off as a temporary and unambitious career choice. Recent research by Caterer.com found that 97% of school children and leavers would not choose a hospitality career, due to misconceptions around working environments and prospects.

Neil Pattison, Sales Director for Caterer.com said, ‘As the entries to our awards clearly demonstrate, good hospitality employees must be retained and developed in ever more creative ways. The search for talent now goes beyond traditional hospitality territory. Employers are engaging young people, older workers, school pupils and their families, those with disability and those who need to find a foothold in life, such as homeless individuals and reformed offenders. Future employees are inside the industry, but importantly they are outside it too… and we need to reach them, as a sector, together’.

Big winners on the night, Dishoom, won both the Learning and Development and the Launch Campaign awards, demonstrating their drive to reach out to potential recruits and then provide the highest levels of training.

Gordon McIntyre, City of Glasgow College, and founder of mental health charity Hospitality Health, received the Ambassador of the Year award for his work in engaging employers in supporting their employees wellbeing, and his tireless promotion of the industry as a great place to work.

A highlight of the evening was the inclusion of three aspiring young chefs, each alumni of the Springboard Futurechef programme; Jessica Mitchell, Catrin Manning and Ray Gardner,  who joined Park Plaza’s Head Chef Oliver Ruiz in preparing the fantastic awards dinner.  Each young chef received a £500 career development grant from Caterer.com to invest in hospitality skills workshops or courses.

The 2019 Caterer.com People Awards wouldn’t have been possible without the invaluable help of its sponsors including headline sponsor, employer brand experts, Universum.


The winners in full

Candidate Experience
Honest Burgers

Diversity & Inclusion
Soho House & Co

Emerging Talent Initiative
Eden Hotel Collection

Employee Engagement Programme
The Grand Brighton

Employer Brand & EVP
Five Guys JV Limited

Global Talent Attraction Strategy
The Dorchester

Hospitality Apprenticeship Employer of the year (over 1500)
Marston's PLC

Hospitality Apprenticeship Employer of the Year (under 1500)
The Pigs and Lime Wood Group

HR Team
Brewhouse and Kitchen

In-House Recruitment Team
Kew Green Hotels

Launch Campaign

Leadership in Recruitment, Retention & Development
Mandarin Oriental Hyde Park London

Learning & Development

On-Boarding Programme
The Langham London

Rewards, Recognition & Benefits
The Dorchester and 45 Park Lane

Rising Talent Award
National Trust

Workplace Wellbeing Initiative
Marriott Hotels Ltd - Pennines Cluster


McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

There is a shortage of skilled chefs within in our industry at present and any organisation that truly believes in the value of training and development of bright future stars will enable themselves to be in a strong position for the years ahead. Investing in smart training and development is at the heart of what we do within WSH, so it has been refreshing to work alongside HIT within our Baxterstorey Chef Academy. 

Rik Razza - Head of Chef Development, BaxterStorey


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