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Hannah Holden - Food and Beverage Shift Leader at Curve Theatre, Leicester

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When Hannah Holden’s manager approached her with the option to undertake an apprenticeship that would further her career, the 19 year-old Leicester-based employee wasted no time in seizing the opportunity to improve her chances of climbing the career ladder.

A Food and Beverage Shift Leader, Hannah has worked at Curve Theatre, a spectacular state-of-the-art facility based in the heart of Leicester’s vibrant Cultural Quarter, for three years. 

Enjoying the diversity of theatre-life and working in close contact with customers, Hannah has been learning on-the-job and was approached by her manager, Mel Tennant, to see if she would be interested in working towards a Hospitality Team Member Apprenticeship with HIT Training. She is now one of the first hospitality employees in the UK to successfully complete the new apprenticeship standards.

Mel from Curve Theatre said: “I am currently doing a level four Hospitality Manager Apprenticeship myself, so from my own experience I know the value in embarking on a training programme.  Hannah had been working towards a team leader position, so we looked at what qualifications she could do to support with this and the Hospitality Team Member Apprenticeship seemed like the perfect option.

“Since gaining her qualification Hannah has come on in leaps and bounds and her confidence is through the roof. She is now more comfortable in her supervisory role and has even more confidence when delegating tasks and managing her team. We’re very proud of her and all that she has achieved.”

With support from the HIT Training team, Hannah has not only gained a new qualification but the skills and knowledge to effectively manage a team and quickly and efficiently recognise customer needs to ensure every customer feels welcomed and looked after.

Hannah said: “When you work in the theatre, no two days are the same and you meet such a diverse range of people, so I need to be confident in everything I do. 

“My trainer from HIT has helped every step of the way, providing guidance on how to work under pressure and strategies for answering challenging questions that may have come up in my final interview. This meant that throughout the whole process I never felt like I was on my own.

If someone had told me at the start of my career that I’d be in a supervisor position within three years, I wouldn’t have believed them. Taking up an apprenticeship has enabled me to progress and given me the confidence to oversee the day-to-day running of the café and bar at the theatre.”

HIT Training is the first national hospitality training provider to deliver the new apprenticeship standards, which are part of the Government-led overhaul to the apprenticeship system. The standards are designed to raise the bar and ensure training is in line with the requirements of the fast-paced hospitality industry and individual job roles.

Unlike the old apprenticeship frameworks, the new standards focus on one end-point assessment, which was carried out by Training Qualifications UK (TQUK) for Hannah. The new process is designed to be even more rigorous, with the final assessment being tailored to each individual apprenticeship. Across all standards, this includes a two-hour observation, multiple choice exam and interview to discuss the apprentices’ learning journey and past experiences. 


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


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