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Jess Lumsden – Duty Manager at The Lambton Worm

By completing my apprenticeship, I have the skills to both manage and own my own pub one day.

Why an apprenticeship?

I have supervised all front of house at the Lambton Worm pub and hotel since 2017, being promoted to Duty Manager in 2019. I had a real desire to learn more practical skills to further my career, however, due to the demands of my role, this needed to be at my own pace. So I jumped at the chance to start a Level 2 Hospitality Team Member Apprenticeship! 

The Lambton Worm runs a bar, kitchen and hotel, so I wanted to gain a better understanding of how each of these operate. My apprenticeship more than provided me with that opportunity! Through observations and role reversal exercises with my HIT Training Consultant, I was able to appreciate how customers feel while using our services. I put this straight into action and saw huge improvements in my social skills and communication, creating a friendlier and warmer atmosphere.

Being a part of The Lambton Worm family has given me the opportunity to work within more than one area of hospitality. Whilst my apprenticeship gave me the specific skills and knowledge needed to excel in these areas. Now I’ve made it my mission to pass my experience onto the team members I support.

Benefitting my business

By completing my apprenticeship I know how to freely operate and confidently manage all aspects of our business: the bar, kitchen and hotel. As my social and communication skills improve, the number of regular customers has increased and I’ve been able to provide them with a more well-rounded service. For example, I can now provide customers with flavour profiles on our range of cask ales, as well as details on how they’re brewed, and the best methods of storage. Most importantly, I’ve applied the different styles of service I’ve learned straight into practice.

During my working hours I manage and oversee anywhere between seven and eleven staff members. By completing my apprenticeship, I’m able to help and benefit these staff members more effectively.

The HIT Training difference

My passionate HIT Training Consultant made sure I improved my existing knowledge, and explored the role of hospitality team member in the areas where I felt I needed to improve. I expanded my skillset on areas such as customer service and communication, food hygiene, beverage service and I even developed a business plan for package deals at our hotel. Without the backing and support of my HIT Training Consultant and line manager, I wouldn't have the level of ambition and confidence I do today!

My manager worked closely with my Training Consultant to perfectly balance the time I needed for learning and to progress in my role. My Training Consultant motivated and pushed me to be the best I can be within my work and fueled my passion for the industry. I ‘m not only more confident when speaking to others, but I’m listened to and trusted more by colleagues and customers. 

Thanks to HIT Training and their team, I have a renewed desire to have a positive influence in my local area through hospitality. I would like to have more responsibilities in the future, such as working within management, and helping the creative team in our brewery and distillery. By completing my apprenticeship, I believe that I will be able to both manage and own my own pub one day.

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Testimonials

It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!
 

Anastasia Talatzidou -L&D Manager, Gaucho

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