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Kew Green Hotels

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Kew Green Hotels operates more than 50 hotels across the UK, and has ambitious plans to double this number over the next 12 months. 

With a diverse property portfolio in key cities including London, Leeds, Glasgow, Liverpool and Birmingham, Kew Green’s focus on operational excellence is key to success as many of its hotels are operated under franchise agreements with some of the world’s leading hotel brands.  These include Holiday Inn, Crowne Plaza, Holiday Inn Express, Courtyard by Marriott and Ramada, as well as the Richmond Hill Hotel and the iconic 5 star Grand Hotel in Brighton.

Outstanding customer service and exceptional hotel management are fundamental to Kew Green’s commitment to deliver an excellent return on investment for shareholders and investors, but the company is equally dedicated to providing opportunities for staff development and personal fulfillment.

Holiday Inn Coventry South

Kew Green’s apprenticeship programme is delivered by HIT Training, the leading national provider of apprenticeships, training and work-based learning for the UK’s hospitality sector.  This partnership has led to an increasing number of Kew Green staff undertaking professional development through a variety of tailor-made programmes including Functional Skills, Level 2 and 3 apprenticeships, and the new Level 4 Higher Apprenticeship in Hospitality Management.  Over the last three years, Kew Green has supported a total of 232 learners with 104 currently on programme.

We are committed to developing all of our employees whether permanent, temporary, full time or part time as we consider our workforce to be an asset in which we must invest to achieve our business objectives,” says Andrew Tregenza, HR Business Partner at Kew Green. “We believe passionately that all employees have the potential to grow and we endeavour to provide opportunities for this growth.

“We work very closely with HIT to ensure that all our hotels support learners, and encourage all of our employees to participate in training programmes which are specific to their job role, their chosen career path and the growing needs of the business.”

Kew Green has a strong management team to support its hotels and employs specialists in sales & marketing, revenue management, finance and management accounting, facilities management, human resources & training, food & beverage and health & safety compliance.  Its training programme, developed in conjunction with HIT, reflects these specialisms and actively encourages professional development to maintain the high standards which over the years, have helped the company win many awards in recognition of its operational excellence.  A particular focus on leadership development supports managers at all levels and ensures a consistent cross-company approach.

Over the last 18 months we’ve seen significantly increased interest in the Level 4 qualification which not only enhances our management capability but equips our managers and supervisors with the necessary skills for success in their chosen field, and ensures that they are motivated to consistently deliver an exceptional experience,” adds Andrew.

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  

“Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Click here to view a video about the apprenticeships at Holiday Inn Rochester and how they benefit the business.


Testimonials

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

We chose HIT as our training provider not only because of their specialist knowledge of the hospitality industry, but also because of their genuine passion for our brand and their understanding of our company culture. We believe that they can deliver our training to a very high standard whilst passing on our company ethos and values. Their attention to detail is second to none.

Charlotte Thoms, Talent Manager, Jamie Oliver Restaurant Group

There is a shortage of skilled chefs within in our industry at present and any organisation that truly believes in the value of training and development of bright future stars will enable themselves to be in a strong position for the years ahead. Investing in smart training and development is at the heart of what we do within WSH, so it has been refreshing to work alongside HIT within our Baxterstorey Chef Academy. 

Rik Razza - Head of Chef Development, BaxterStorey

CONTACT AN OFFICE NEAR YOU

Over 400 training staff operating from 35 offices countrywide

• OPERATING NATIONALLY

• DELIVERING LOCALLY

With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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