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Leave the training to us!

Posted on 3 July, 2020



As part of HIT Training’s commitment to all our employer partners, we’ve developed our training programmes to continue supporting learners during the Coronavirus outbreak.

We’ve put measures in place to comply with statutory requirements, Government recommendations, and to keep everyone safe. We’re fully equipped to continue delivering our high-quality, interactive training to your apprentices on a one-to-one basis live online. Giving you one less thing to worry about as you can leave the training to us!

During lockdown, we’ve continued to support your apprentices to prepare them for when the doors to your business open again. With you and many of your staff returning from furlough, we wanted to update you on how we’ll be working together for the near future. As always, our main aim remains to support you regardless of current operating constraints.

To kick things off, we’ll contact you individually to understand your current circumstances and update you on your apprentices’ progression over the past few months. Together we’ll agree a plan of action to best support you and your apprentices for the remainder of their learning journey.

HIT Training’s New Delivery Model

Preparing your Apprentices for the Post-Pandemic Future in Hospitality

We’ve adapted our learning offer to enrich all apprentices with the skills needed to prepare them and your business for the post-COVID-19 future.

All our apprenticeship standards now contain the following live and online training courses as optional extras within their learning journey:

Bringing Face-to-Face Online
During the time where we can’t visit apprentices in person, we’ll deliver our face-to-face visits online. We’ll be using interactive technology to ensure apprentices are still supported via Professional Discussions, Question and Answer sessions, and Assessment of their Skills on a one-to-one basis by your HIT Training Consultant.

Interactive Online Workshops
Our interactive online workshops are a great way to engage with our Knowledge Tutors during live learning activities. Apprentices will be encouraged to engage, ask questions and share experiences.

There are over 250 workshops mapped to our full suite of apprenticeships. This includes our award-winning Chef, Hospitality and Management Academy Workshops, where our Knowledge Tutors have been fully trained to deliver learning live and online.

Apprentices have access to our e-learning platform STAR. This is where apprentices will find lots of interactive resources and training activities to develop the knowledge element of their apprenticeship.

Functional Skills
Apprentices studying towards their Functional Skills exams will have access to our Skills Forward Platform. From here, they can revise and work on any of the areas they’re finding challenging. They’ll also be able to book extra one-to-one lessons with our dedicated Functional Skills Tutors and access our new Google Classrooms.

End Point Assessment Preparation
Apprentices preparing projects or presentations for their End Point Assessment (EPA) can work on these ideas with their HIT Training Consultant during their virtual catch-ups.

Face-to-Face Onsite Visits
There are elements of an apprenticeship that require us to visit and observe an apprentice at their place of work. We will only do this once it is safe to do so. We’ll contact you to identify the risk-mitigating measures you have in place to safeguard your staff and customers before visiting your business.

All our staff have received training in the Principles of Infection Control and Safe Working. They’ll also be provided with the correct personal protective equipment (PPE) to adhere to current Government recommendations.

So you can be confident in our ability to work with you and maintain the standards expected of your business.

We kept teaching and training to support you and your staff during lockdown and we’re better prepared than ever to support you for the future.

Support for Recently Redundant Workers

We understand that COVID-19 has had a huge impact on our industry. So we’re here to provide a helping hand to any hospitality workers who are sadly made redundant as a result of the Coronavirus pandemic.


An apprenticeship doesn’t end if a learner is made redundant! HIT Training will continue delivering an apprentice’s training whilst helping them to find a new employer.

If someone is made redundant within six months of completing their apprenticeship, we’ll continue their training right up to their end-point assessment. If they have more than six months of their apprenticeship remaining, we’ll continue delivering their training for a maximum of 12 weeks – or until they find a new employer.

Non Apprentice Workers

We’ve created an employment support programme for any hospitality or retail workers who have recently been made redundant.

As part of the programme, candidates will attend webinars and complete training courses that will prepare them to re-enter the job market with new skills to boost their CV post-COVID-19.

HIT Training will also assist candidates with online interview preparation and job searches to find new employment.

Learn more about our Recently Redundant Support 

If you need to contact us, we’re available between 8:30 am 5:30 pm, seven days a week, via 0800 093 5892, or email us at: [email protected] Alternatively, you can get in touch with your local HIT contact direct.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


Over 450 training staff operating from 30 offices countrywide



With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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