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HIT Management Academy

Developing your future leaders to enhance their capabilities and boost your business performance

HIT Management Academy

The HIT Management Academy is a highly practical experiential learning programme for anyone who is a manager or aspires to become a manager. It has been designed to allow you to develop your future leaders to their full potential. The academy enhances their knowledge, skills and behaviours and makes them shine in key value-adding areas.The Management Academy is for those undergoing supervisory (level 3) and management (level 4 and level 5) apprenticeships. It is also accessible for leaders whose management skills could benefit from a refresh or boost.

How Does it Work?

Applying our proven expertise in business and management, we use we use a wide range of immersive learning techniques to deliver our programmes, including:

  • Interactive online workshops
  • Face to face workshops
  • Master classes with experienced industry professionals
  • Webinars, bite size 90 minute modules​
  • MentorMe, the largest hospitality management mentor scheme in the UK.

All learning styles are catered for. We create bespoke learning programmes for your organisation using a blend of learning techniques to match the requirements of each participant. This innovative mix hones your managers’ skills and builds their capabilities as leaders.

What the Management Academy Offers

Experiential learning: a selection of one day face-to-face experiential workshops ensures that the learning is consolidated in a way that best suits both learners and your business. Our authentic simulated business ‘WeGo’ allows fully immersive action-centred learning.

Industry professionals adding value: industry specialists deliver master classes and feature in a range of regular 90 minute live webinars on topics ranging from leadership and HR, to engagement, conflict management and communication.

Institute of Hospitality partnership: our hospitality apprentices are given an apprentice membership to the IOH during their apprenticeship which allows them access to a wealth of resources and events. Our MentorMe scheme, the largest hospitality management mentor scheme in the UK, supports our leadership and management apprentices at level 3.

What Management Subject Areas are Covered?

Our Management Academy covers the most important management topics. We build bespoke workshops for employers which are tailored to their business’s critical success factors, providing a personalised learning experience. Each subject can be delivered as a part of a management apprenticeship or as stand-alone management workshops. They can be delivered face-to-face or online, via interactive webinars or master classes.

We’ll work with you to make sure you get what you need.

Here are some of the most popular subjects:

  • Legislation - explores the various legislative requirements to maintain industry compliance and looks at consequences for both the manager and the business
  • Managing Teams – provides the tools to understand your team and the individuals within it, covers motivation, communication, equality and diversity
  • Finance Management – looks at how governance and compliance impact financial management, and budgeting skills
  • Project Management – explores the key stages of a project lifecycle and the roles within a project, along with risk management
  • Operational Management – focuses on how operational plans relate to business strategy, implementing plans, balancing resources and the impact of change and technology
  • Customer Service and Communication – looks at the need for customer service policies, branding and customer profiling, as well as what affects customer loyalty
  • Building Relationships and Communication – explores how to manage customer and stakeholder relationships, cross team working and the many different forms of communication
  • Problem Solving and Decision Making – looks at a variety of workplace problems, explores scenarios and choices, working collaboratively to reach a decision
  • Market Analysis and Business Strategy – explores the market in which the business operates, looks at the tools and research available, macro and micro environmental factors
  • Recruitment and Selection – focuses on the value of a people strategy and succession planning, looks at job descriptions, people specifications, recruitment tools and risk management
  • Change Management – explores how to support and manage teams through times of change, looks at reasons for change and change management models

Who Can Apply?

The Management Academy workshops are open to apprentices embarking on a wide range of managerial apprenticeships across many sectors including Hospitality Supervisor, Hospitality Manager, Retail Manager, Team Leader and Operations / Departmental Manager

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News & Events

Upcoming events and the latest news from HIT & our apprentices and learners.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


Over 450 training staff operating countrywide



With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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