A message for our customers regarding COVID-19 - Click Here

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One less thing to worry about

Posted on 24 March, 2020


The situation around COVID-19 is ever-changing, but one thing we want everyone we work with to be certain of is that at HIT Training we have your interests at heart.

Having reviewed all the current information available, we’ve prepared contingency plans to minimise the disruption to our employer partners and apprentices, and will be adapting these as the situation changes.

Our primary aim is to continue to support our employer partners and their apprentices through this challenging time. Our approach will allow employers to concentrate on their business needs and concerns, by leaving the training to us. We are liaising directly with each employer in the first instance, to determine their individual circumstances, and are putting plans in place to accommodate so there is as little disruption to apprenticeships as possible.

Based on the most recent guidance, we’re unable to continue with onsite visits, workshops and testing. However, we’re fully equipped and have adapted our practices to continue delivering live, high-quality, face-to-face interactive training to apprentices on a one-to-one basis via an online platform. In addition, our virtual learning platform STAR contains valuable and interesting modules for apprentices to complete and continue their training during this time. Where apprentices aren’t able to participate in our academies, we’ll look to provide these as interactive online workshops.

We continue to discuss assessment requirements with the awarding organisations, Ofqual and end-point assessment organisations and will implement any necessary changes.

Our focus is not only to support our employer partners and apprentices, but to also support the sectors and industries we’re all so passionate about. We’ll continue to develop the skills that will be needed when the time comes to open the doors again.

Finally, we’ll continue to monitor and follow the communications from Government and implement further plans as the need arises, keeping everyone informed along the way. Please use this link to view updates on apprenticeship delivery rules during COVID-19 - hittraining.co.uk/apprenticeship-funding-update.
If you need to contact us, we’re available between 8:30 am 5:30 pm, seven days a week, via 0800 093 5892 or email us at [email protected]. Alternatively, you can get in touch with your local HIT contact direct.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


Over 450 training staff operating from 30 offices countrywide



With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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