Aimed at:
Anyone in the organisation involved in sales or customer relations.
Course Outline:
This short course takes a detailed, multi-faceted look at the selling process. By teaching how to deal with the emotional implications of selling (such as self-belief), we encourage delegates to focus on the needs of the customer and how to identify ideal solutions to their problems. Supported by the teaching of a number of sales and sales management techniques, your staff will be able to maximise their skills to take control of the whole sales process to facilitate longer term success.
Course Content:
- Listen, solve and sell
- What’s your USP?
- Elevator speeches
- The customer life cycle
- Managing the sales pipeline
- The Pareto 80:20 principle and its impact on key accounts
- Me in the sales process: self-belief, self-talk and achievement drive
- Making the sale
- Customer-focused selling
- Taking charge of future sales
Duration:
- 1 day
Number of Delegates:
- Min/max: 4-15
