Aimed at:
Anyone in the organisation involved in sales or customer relations.
Course Outline:
This customer-focused course looks at the sales process from different angles. Delegates will be supported to consider how to become better at what they do than anyone else, focus on solving the customer’s problems and deal with the emotional implications of selling.
Course Content:
- Listen, solve and sell
- What’s your USP?
- Elevator speeches
- The customer life cycle
- Managing the sales pipeline
- The Pareto 80:20 principle and its impact on key accounts
- Me in the sales process: self-belief, self-talk and achievement drive
- Making the sale
- Customer-focused selling
- Taking charge of future sales
Duration:
- 1 day
Number of Delegates:
- Min/max: 4-15
