Anyone in the organisation involved in sales or customer relations.
This short course takes a detailed, multi-faceted look at the selling process. By teaching how to deal with the emotional implications of selling (such as self-belief), we encourage delegates to focus on the needs of the customer and how to identify ideal solutions to their problems. Supported by the teaching of a number of sales and sales management techniques, your staff will be able to maximise their skills to take control of the whole sales process to facilitate longer term success.
- Listen, solve and sell
- What’s your USP?
- Elevator speeches
- The customer life cycle
- Managing the sales pipeline
- The Pareto 80:20 principle and its impact on key accounts
- Me in the sales process: self-belief, self-talk and achievement drive
- Making the sale
- Customer-focused selling
- Taking charge of future sales
- 1 day
Number of Delegates:
- Min/max: 4-15