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Two apprentices storm ahead to complete first hospitality standards

Posted on 30 November, 2017


Two apprentices have been named as the first in the industry to successfully complete the new hospitality apprenticeship standards.

Supported by HIT Training, Hannah Holden, from The Curve Theatre in Leicester, and Chris Wilcox, from The Grove in Hertfordshire, both achieved the Hospitality Team Member Apprenticeship standard - with Chris earning himself a coveted Distinction. . In completing the programmes, both apprentices have gained the skills required to adapt and respond to a varied workload and progress up the career ladder.

HIT Training is the first national hospitality training provider to deliver the new apprenticeship standards, which are part of the Government-led overhaul to the apprenticeship system. The standards are designed to raise the bar and ensure training is in line with the requirements of the fast-paced hospitality industry and individual job roles.

Unlike the old apprenticeship frameworks, the new standards focus on one end-point assessment, which was carried out by Training Qualifications UK (TQUK) for Hannah and Chris. The new process is designed to be even more rigorous, with the final assessment being tailored to each individual apprenticeship. Across all standards, this includes a two-hour observation, multiple choice exam and interview to discuss the apprentices’ learning journey and past experiences. 

Jill Whittaker, Managing Director at HIT Training, commented: “We are absolutely thrilled that both Chris and Hannah are the first to complete the hospitality standards within the sector. This is down to the hard work both apprentices have put in over the past year, the support of their employers and the team at HIT, who have all worked in partnership to progress Chris and Hannah’s development.

“From the end of December 2017 all apprenticeships will switch over to the new standards, which will make a huge difference to businesses within our industry as they encourage apprentices to take a more forward-thinking, business-like and creative approach to learning. This will ultimately help employees gain the skills and knowledge required to carve out a successful and long-term career, future-proofing the workforce for employers.”

Hannah Holden from The Curve Theatre said: “If someone had told me at the start of my career that I’d be in a supervisor position within three years I wouldn’t have believed them. Taking up an apprenticeship has enabled me to progress and given me the confidence to manage staff and oversee the day-to-day running of the café and bar at the theatre.

“Having the final assessment at the end of my qualification worked really well as it allowed more time to prepare and study. My trainer from HIT has also helped every step of the way, providing guidance on how to work under pressure and strategies for answering challenging questions that may have come up in my final interview. This meant that I never felt like I was on my own during the whole process.”

Annette Allmark, Director of Strategic Policy at People 1st, added: “We are delighted to see the first apprentices from HIT Training complete the new hospitality apprenticeship standards. As one of the first providers to be recognised by People 1st for its ‘gold standard’ service to employers, and with its proactive approach to embracing the changes to apprenticeships, HIT Training continues to demonstrate its commitment to ensuring employers and apprentices get the maximum value from the new standards. We look forward to hearing how these learners develop and progress to the next stage of their careers.”

As part of its commitment to offer the highest quality training schemes, HIT introduced the Hospitality Supervisor, Team Leader, Chef de Partie and Customer Service Practitioner standards earlier this year, as well as Commis Chef and Hospitality Team Member standard in 2016.

View all of our hospitality training qualifications here.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


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