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We’re safely continuing our training through November and beyond

Posted on 3 November, 2020


At HIT Training, we’re doing everything we can to make sure that not a single learner misses out on their training and qualifications due to lockdown. And just like before, we continue to have your best interests at heart.

Our primary aim is to continue to support our employer partners and learners through this challenging time. Our approach will allow employers to concentrate on their business needs and concerns, by leaving the training to us.

We’ll be liaising directly with each of our employer partners in the first instance to determine their individual circumstances. We have plans in place to support employees to continue their learning journey – including planned assessments and tests, so there is as little disruption to their learning as possible.

Based on the most recent guidance, we’re unable to fulfill any onsite visits. However, we’re fully equipped to continue delivering live, high-quality, face-to-face interactive online training to our learners on a one-to-one basis. 

In addition, our virtual learning platform STAR contains valuable and interesting modules for apprentices to complete and continue their training during this time. Your learners will be able to attend our HIT Chef Academies online and we’ll also continue to run our monthly online masterclasses with a high-profile hospitality expert to inspire your employees. Learn more about our online ways of working.

If you have any questions, or would like to discuss your business’ situation, please contact your dedicated HIT Training representative.

Preparing your workforce for reopening

Without a doubt, the COVID-19 pandemic has changed the face of hospitality indefinitely. In particular, it’s presented the industry with new circumstances, procedures and challenges to overcome.

To help prepare your business and employees for re-opening, we’ve developed a series of new online training courses to give your team the skills needed to navigate the working world post-lockdown. These courses are available fully subsidised for all our apprentices, or starting at £25+VAT to non-apprentices.

The Principles of Infection Control and Safe Working

As a nation, we’ve had to adapt our general cleaning procedures. But maintaining high standards of infection prevention and control methods is all the more essential in settings with multiple high-touch areas and a large volume of visitors. 

The Principles of Infection Control and Safe Working course will give your employees the knowledge to confidently follow infection prevention and control principles within the workplace, including how to keep themselves, the working environment and customers safe.

Awareness of First Aid for Mental Health

Due to the impact of the Coronavirus, around half of the population (49%) had felt anxious or worried in the previous two weeks in late July 2020. This staggering figure is a reminder that we all need to take better care of our own and others’ mental health, now and always. 

The Awareness of First Aid for Mental Health course will provide learners with the knowledge to identify mental health conditions, the skills to start a conversation about mental health and be able to signpost a person towards professional help if needed.

Customer Service in the World of Now

The way we deliver ‘service with a smile’ has become far more complex with the restrictions and limitations brought on by the outbreak. As such, there are a handful of adaptations our customer-facing employees need to make to how they deliver excellent customer service.

Learners will consider how needs, wants and expectations have changed since COVID-19. They’ll also improve their understanding of how to use emotional intelligence to defuse conflict and build their confidence in handling difficult conversations.

Managing Change and Building Resilience

There’s no doubt that we’ve all had to undergo significant change to every part of our lives due to the pandemic. Whether that’s spending less time socialising or following new procedures at work, the changes have been overwhelming.

This course highlights the importance of an organisation’s understanding of how customers, clients and colleagues react to change. It teaches how to manage change, as well as building on the resilience the learner already has.

We’ll continue to help your business develop the skills that will be needed when the time comes to open the doors again.

If you need to contact us, we’re available between 8:30 am 5:30 pm, seven days a week, via 0800 093 5892 or email us at [email protected]. Alternatively, you can get in touch with your local HIT contact direct.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with.  Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment.  Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


Over 450 training staff operating from 30 offices countrywide



With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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