The broad purpose of the occupation is to work with a wide range of individuals and teams across organisations, to empower and engage with them to enhance their professional performance. Coaching is a way of leading in a non-directive manner, helping people to learn through deep listening and reflective, open questions rather than instructing, giving advice or making suggestions.

Coaching is a way of treating people, a way of thinking and a way of being which is seen as vital to supporting individuals and organisations in increasingly volatile and ever-changing environments.

Coaching professionals can work across industries or within sectors such as education and training. Their responsibilities vary but can include:

• Responsibility for the coaching relationship with the coaches.
• Quality assurance of their own practice, including maintaining continuing professional development, participating as a supervisee in coaching supervision, and using and/or establishing peer-to-peer support networks.
• Furthering the coaching culture.
• Working with a centralised learning and development or strategy team focussed on embedding coaching skills in workplace culture.
• Working with leaders to develop its diverse people to remove barriers that hinder success.
• Working with experienced expertise in middle management and connecting it to younger generations.

Employers will set their own entry requirements in order to start on this apprenticeship.

14 months + EPA

On completion, the coaching professional could progress to a full teaching role within an education and training provider organisation.

Levy payers - £5,000

Non-levy payers - £300

Level 5

If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend level 1 maths and level 2 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

The End Point Assessment (EPA) for the Operations or Department Manager Apprenticeship includes:

• Observations with questions and answers.
• Interview supported by a portfolio of evidence.
• Knowledge test.