The Art of Service

• Service Excellence Standards
• Wines & Spirits Expertise
• Barista Techniques
• Food Psychology & Guest Engagement
• The Service Star™ Framework

Participants leave equipped to deliver polished, high-impact service that sets venues apart from the competition.

One day

The amount your organisation contributes will depend on whether you pay the apprenticeship levy and the age of your apprentice.

For new starts from 1 August 2026, eligible apprentices aged 16–24 can have their training and assessment fully funded up to the apprenticeship funding band maximum.

Non-levy employers normally contribute 5% of eligible training and assessment costs for apprentices aged 25 and over, with government funding the remaining 95%.

Levy-paying employers use the funds available in their apprenticeship service account. If those funds are exhausted, training for eligible apprentices aged 16–24 is fully government funded; for apprentices aged 25 and over, the employer contributes 25% and government contributes 75%.

Funding rules and eligibility vary, so we will confirm the funding available before an apprentice starts.