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HIT Training – The specialist training provider for the hospitality and leisure industries.

At HIT, people make our business.

We know that not everyone contacting us works 9 to 5 - after all, these are the hospitality and leisure industries!

So, if you'd prefer us to contact you between certain hours by phone, let us know. We aim to reply to email by the end of the next business day and can phone you back at any reasonable hour.

Send us an email at [email protected]

Alternatively, for Apprenticeship and Training enquiries give us a call on: 0800 093 5892

Our postal address for general correspondence or enquiries is:

HIT Training Ltd
24a Cecil Pashley Way
Shoreham by Sea
West Sussex
BN43 5FF

Certificate Enquiries

Due to the COVID-19 pandemic, it's taking a little longer for some learners to receive their certificate.

If you'd like to enquire about the status of your certificate, please email our head office at:[email protected] with you full name, contact details and name of the qualification you completed and we'll be in touch soon.

Press and Media 

For all media and press related enquiries, please contact Speed Communications at [email protected]


At HIT we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.

Whichever way you contact us we'll start investigating straight away.

By telephone: 0800 093 5892

By E-mail: [email protected]

What happens next?

To find out what happens after we receive your complaint, download our complaints procedure.

View our Safeguarding Policy


Need Advice?

Jobs, courses, opportunities. Need advice? Simple - Talk to an expert at HIT.

News & Events

Upcoming events and the latest news from HIT & our apprentices and learners.

Success Stories

Inspirational training helps you on the road to success - develop while you earn.


It was great speaking to our account manager, Catherine, this afternoon and great to hear that HIT are being so supportive with our apprentices, I found the call very positive in a time of crisis, so thank you.

The Learner’s leaflet is great and being sent out to Apprentices and Line Managers following our communication last week providing a great follow up.

Jonathan Foot - Head of Apprenticeships, Compass Group

McMullen’s chose HIT as its sole external provider for Apprenticeships and vocational qualifications in early 2015 and since then we have found them a pleasure to work with. Their expertise in this sector is superior and they have proven to be a professional and supportive partner who have a passion for learning and development, which matches our own organisation.

Amanda Walden – Training & Recruitment Manager, McMullen's

Encouraging our staff to improve their skills set and supporting them through apprenticeships and training programmes underlines our commitment to help them further develop their own careers. Offering the Level 4 Higher Apprenticeship also gives the Brend Group a point of difference which I’m convinced will help attract new members of staff in the future.

Andrew Mosedale - Group HR Manager, Brend Hotels

Our partnership with HIT has certainly made recruitment much easier in a very difficult labour market and gives us a point of difference in an increasingly competitive environment. Kew Green has also benefited enormously from well trained, skilled and competent staff who contribute significantly to the ever improving and high levels of customer experience that our guests expect and deserve.

Andrew Tregenza - HR Business Partner, Kew Green Hotels

Apprenticeships allow us to give people a great opportunity to develop a career with us and learn a skill or trade that will accompany them throughout their career and life. We see progression to the Level 4 qualification as key to our strategy of providing development at all stages of an employee’s career with Harrison.

Alex Taylor - Training Manager, Harrison Catering Services

HIT Training has provided such an incredible support to us during lockdown, with regular webinar invitations, videocalls and engagement solutions. Our business focus shifted to learning and development and we managed to enrol 3 times more apprentices on training programmes than before!

Anastasia Talatzidou -L&D Manager, Gaucho


Over 450 training staff operating from 30 offices countrywide



With a strong local focus, HIT Training offers coverage throughout the nation. Our skilled trainers and training consultants are based in every county of England.

You can apply for a training programme with HIT at any time whether for current staff or looking for new team members. Or if you just need someone to talk to, we’re always pleased to hear from you.

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