Summary

From first impressions to problem solving, learn how to wow guests and thrive in a fast-paced hospitality role.

This course takes a minimum of 12 months to complete.

What is Hospitality Customer Service Practitioner Apprenticeship?

In this apprenticeship, you’ll learn how to deliver excellent customer service in a fast-paced hospitality environment. From welcoming guests and
taking payments to handling enquiries and resolving issues, you’ll be the friendly face of the business.

You’ll gain the skills and knowledge to deliver memorable guest experiences, whether you’re greeting diners, checking in guests, or responding to bookings and enquiries, all while meeting hospitality standards and expectations.

You’ll be supported every step of the way by your own HIT Vocational Trainer, with regular face-to-face and online sessions. We’re also specialists
in English and maths – we’ll assess your needs and give you tailored support if you need a boost.

Entry

Employers will set their own entry requirements in order to start this apprenticeship.

Duration

12 months + EPA

Progression

Progression from this apprenticeship could be into a Hospitality Management position.

Cost / Funding

Levy Payers £3,500

Non-Levy Payers £210

Level

Level 2

Functional skills

If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend level 1 maths and level 1 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

End assessment

The End Point Assessment (EPA) for the Hospitality Accommodation Team Member includes:

Workplace observation
Professional Discussion.

Professional support

HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.

Download our factsheet

Hospitality Customer Service Practitioner Apprenticeship facesheet