Summary

Unlock the secrets to leading high-performing retail teams by mastering key management principles and excelling in areas such as retail leadership, customer experience, and project management. This programme is part of a wider suite of retail apprenticeships designed to develop skills across various roles within the sector.

This course takes a minimum of 14 months + EPA to complete.

What is Team Leader – Retail Apprenticeship?

The Team Leader - Retail Apprenticeship equips aspiring leaders with the skills, knowledge, and confidence to manage retail teams effectively, drive sales, and enhance the customer experience. Through a blend of hands-on training, expert-led workshops, and personalised coaching, apprentices will develop key competencies in leadership, communication, problem-solving, and operational management. The programme is a foundational step towards a retail manager apprenticeship, supports apprentices in leading with confidence in a fast-paced retail environment.

Entry

Employers will set their own entry requirements in order to start this apprenticeship.

Duration

14 months + EPA

Progression

Progression from this apprenticeship could be into a junior retail management position.

Cost / Funding

The cost of your apprenticeship is fully covered, with funding arranged through your employer.

Level

Level 3

Functional skills

Apprentices aged 16-18 who have not previously achieved the required level of English and maths, will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend level 1 maths and level 1 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

End assessment

The End Point Assessment (EPA) for the Team Leader - Retail Apprenticeship includes:

Observation with questions
Interview underpinned by a portfolio.

Professional support

Every apprentice is assigned a personal HIT Trainer, who will guide them through online and face-to-face training, ensuring continuous support and skill development.

Sustainability and Equity, Diversity & Inclusivity (EDI) are embedded throughout the programme, ensuring all learners develop an ethical and responsible approach to leadership in retail.

Download our factsheet

Team Leader – Retail Apprenticeship facesheet