Summary

A dynamic, guest-facing role where you’ll develop a wide range of skills, adapt to daily challenges, and play a vital part in creating memorable hospitality experiences.

This course takes a minimum of 12 months to complete.

What is Hospitality Accommodation Team Member Apprenticeship?

This hands-on, multi-skilled role is ideal for anyone who enjoys variety, teamwork and delivering great customer service. You’ll gain practical experience across dining and bar service, housekeeping, reception and more. You’ll interact daily with guests, colleagues, managers, and suppliers to ensure a smooth and welcoming experience for every visitor.

Expect to work flexibly, adapt to different tasks, and support the day-to-day running of operations using a range of specialist tools, technology and hospitality systems—all while building confidence and expertise in a fast-paced environment. You’ll be supported every step of the way by your own HIT Vocational Trainer, with regular face-to-face and online sessions. We’re also specialists in English and maths – we’ll assess your needs and give you tailored support if you need a boost.

Entry

Employers will set their own entry requirements in order to start this apprenticeship.

Duration

12 months + EPA

Progression

Progression from this apprenticeship could be into a Hospitality Management position.

Cost / Funding

Levy Payers £6,000

Non-Levy Payers £360

Level

Level 2

Functional skills

If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend level 1 maths and level 1 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

End assessment

The End Point Assessment (EPA) for the Hospitality Accommodation Team Member includes:

Workplace observation
Professional Discussion.

Professional support

HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.

Download our factsheet

Hospitality Accommodation Team Member Apprenticeship facesheet