Customer service practitioners are normally the first point of contact within a business or organisation. They are responsible for delivering high quality service or products to customers. Customer service practitioners could be working online, on-site or travelling to homes and businesses.

Customer service practitioners work across all sectors of industry and in all sizes of organisations, but ultimately their key responsibilities are likely to include:

• Understanding customers
• Understanding the organisation
• Following rules, regulations and legislation
• Using systems and technology
• Communicating effectively with colleagues and customers.

Employers will set their own entry requirements in order to start on this apprenticeship, but typically requires five GCSEs at Grade C or higher.

12 months

On completion, apprentices will be eligible to join the Institute of Customer Service as an individual member at Professional level.

Levy Payers – £3,500

Non-Levy Payers – £210

Level 2

If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend entry level 3 maths and entry level 3 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

The End Point Assessment (EPA) for the Customer Service Practitioner Apprenticeship includes:

• Apprentice showcase
• Professional discussion
• Practical observation