Summary

This apprenticeship equips individuals in entry-level retail roles to assist customers in buying products or services from a diverse range of retail organisations. Apprentices learn to understand and facilitate the purchasing process, demonstrating product knowledge and payment processing skills.

This course takes a minimum of 12 months to complete.

What is Retailer Apprenticeship?

Retailers play a pivotal role in the retail and tourism sector, catering to a wide range of organisations from local shops to global giants, offering diverse product lines in food, fashion, furniture, and automotive. Their primary duty revolves around providing customer-centric advice, promoting products, and ensuring a well-presented shopping environment across various channels.

This occupation involves interaction with both internal and external stakeholders, requiring flexibility in working hours. Retailers maintain business standards, meet sales targets, and emphasize customer service, focusing on sustainability and individual customer needs.

Entry

Employers will set their own entry requirements in order to start this apprenticeship.

Duration

12 months + EPA

Progression

This apprenticeship provides an ideal stepping stone into specialist, team leading, supervisory or first line management roles within retail and higher level training and apprenticeships.

Cost / Funding

Levy Payers £5,000

Non-Levy Payers £300

Level

Level 2

Functional skills

If an apprentice is aged 16-18 and has not previously achieved the required level of English and maths, they will need to complete Functional Skills as part of their apprenticeship programme.

While Functional Skills are no longer mandatory for adult apprentices (19+), literacy and numeracy skills remain essential for success.

For those without prior English and Maths qualifications, we recommend entry level 3 maths and entry level 3 English to support career growth and workplace efficiency.

Our tailored support ensures these skills are seamlessly integrated into the apprenticeship journey, helping every apprentice develop these vital skills.

End assessment

The End Point Assessment (EPA) for the Retailer Apprenticeship includes:

Observation with questions
Interview underpinned by a portfolio.

Professional support

HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.

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