Level 2| 12 months + EPA
Ensuring every customer has a great experience
This Hospitality Team Member Apprenticeships empowers team members with essential skills, knowledge and a customer-centric approach designed to elevate performance across a range of key areas of hospitality.
This course takes a minimum of 12 months to complete.
The hospitality team member role is varied with a range of establishments such as bars, restaurants, cafes, conference centres, banqueting venues or hotels all benefitting from these skills. This comprehensive programme caters to the unique needs of your establishment and covers a wide range of specialisations including food and beverage service, serving alcoholic beverages, barista, food preparations, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
The focus of this apprenticeship is on equipping team members with the tools they need to enhance the customer experience and drive customer loyalty by adopting effective teamwork methods and using emotional intelligence and learning styles to unlock greater customer satisfaction.
Employers will set their own entry requirements in order to start this apprenticeship.
12 months + EPA
Progression from this apprenticeship is expected to be onto a Hospitality Supervisory or Team Leading role.
Levy Payers £4,000
Non-Levy Payers £240
To complete the apprenticeship the apprentice must pass level 1 English and maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their end point assessment.
The End Point Assessment (EPA) for the Hospitality Team Member Apprenticeship includes:
HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).
The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.