Summary

This apprenticeship is designed for individuals in mid-level retail roles. Apprentices learn to guide and coordinate staff, optimise sales, and provide crucial support to managers. They focus on delivering exceptional customer service, enhancing the shopping experience, and may deputize for managers when needed, while ensuring their team is well-trained and operates efficiently.

This course takes a minimum of 12 months to complete.

What is Retail Team Leader Apprenticeship?

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.

The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Retail team leaders work to optimise their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Entry

Employers will set their own entry requirements in order to start this apprenticeship, but typically requires five GCSEs at Grade C or higher.

Duration

12 months + EPA

Progression

Progression from this apprenticeship could be into a junior retail management position.

Cost / Funding

Levy Payers £4,000

Non-Levy Payers £240

Level

Level 3

Functional skills

To complete the apprenticeship the apprentice must pass level 2 English and maths (or have the appropriate exemption certificate) before undertaking their end point assessment.

End assessment

The End Point Assessment (EPA) for the Retail Team Leader Apprenticeship includes:

Multiple choice test
Retail Business Project
Professional Discussion.

Professional support

HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.