Level 3

| 12 months + EPA

Retail Team Leader Apprenticeship

Gain skills to guide retail sales and service


This apprenticeship is designed for individuals in mid-level retail roles. Apprentices learn to guide and coordinate staff, optimise sales, and provide crucial support to managers. They focus on delivering exceptional customer service, enhancing the shopping experience, and may deputize for managers when needed, while ensuring their team is well-trained and operates efficiently.

This course takes a minimum of 12 months to complete.

What is Retail Team Leader Apprenticeship?

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence.

The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Retail team leaders work to optimise their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.


Employers will set their own entry requirements in order to start this apprenticeship, but typically requires five GCSEs at Grade C or higher.


12 months + EPA


Progression from this apprenticeship could be into a junior retail management position.

Cost / Funding

Levy Payers £4,000

Non-Levy Payers £240


Level 3

Functional skills

To complete the apprenticeship the apprentice must pass level 2 English and maths (or have the appropriate exemption certificate) before undertaking their end point assessment.

End assessment

The End Point Assessment (EPA) for the Retail Team Leader Apprenticeship includes:

  • Multiple choice test
  • Retail Business Project
  • Professional Discussion.

Professional support

HIT Training assigns a designated Vocational Trainer to each apprentice. Alongside the apprentice they will agree on a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA).

The HIT Vocational Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning.

Download our factsheet

Retail Team Leader Apprenticeship facesheet
Download Factsheet

Apply for an apprenticeship!

Looking for an exciting and rewarding career that offers on-the-job training, valuable skills, and a chance to earn while you learn?

Consider an apprenticeship!

Learn more


People we work with

We take great pride in partnering with leading hospitality and retail brands, as well as independent businesses across the UK to support their employees' career pathways.

Retail Team Leader Apprenticeship



Contact us today to discuss the training needs of your business

Sign up to news, events and great resources